FAQs
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
All payments are processed securely through our payment providers. Your card or payment details are never stored on our servers.
Payment Timing
- Payment is taken immediately at the time of order.
- Orders will not be processed or shipped until payment is successfully authorized.
Pricing & Currency
- All prices are listed in USD and include applicable taxes, unless stated otherwise.
- We reserve the right to update prices at any time, but you will always pay the price displayed at checkout for your confirmed order.
International Payments & Currency Conversion
- Your bank may charge a foreign transaction fee or conversion fee.
- Currency conversion is handled by your bank or payment provider, not by byadel.
Payment Security
- All transactions are encrypted and secure via Shopify Payments and PayPal.
- We do not store your full card details, and we comply with PCI DSS standards to protect your information.
Failed Payments
- If a payment fails, your order will not be processed.
- You will be notified immediately and given the option to update your payment method.
- If payment is not received within 48 hours, the order will be automatically canceled.
Shipping & Delivery
UK shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Orders & Returns
Ordering online from byadel is easy! When viewing an item, simply select your size and quantity needed and then click 'Add to Cart'. You can review the items in your Cart at any time by clicking on the 'Cart' icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our customer service team here or at support@byadel.com with your change request details and order number included in the email. Please note our customer care team works on a different time zone to some of our online store locations.
A preorder item is a product that customers can purchase before it is officially available or released. By preordering, customers reserve the item in advance, ensuring they get it as soon as it becomes available. You may cancel until the time your order has been processed. To cancel, please contact our customer service team here or at support@byadel.com
We will ship your order once all items are available. If you wish to receive your available item before the pre-ordered one, please contact our customer service team here or at support@byadel.com
There are no exchanges available on sale items. All sale items are sold as final sale only. Please refer to our Returns & Refund Policy for further details.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
Product
We have a size guide for you to follow, but if you have any specific questions about an item please contact our customer service team here.
At byadel, we pride ourselves on delivering a premium product. Each product is personally inspected by the owner before packing and shipping to ensure the highest quality.
If you believe your item is defective:
- Contact us immediately within 14 business days at support@byadel.com with your order number and photos of the fault.
- Our team will review your case and confirm eligibility for a replacement, repair, or refund.
- Return instructions will be provided. We will cover return shipping costs for faulty items.
- Once we receive the item, we will process your replacement or refund promptly.
We take quality very seriously and will ensure your issue is resolved as quickly as possible.
All current season items are restocked throughout the year. You can register for pre-orders (when they are announced) or sign up for email notifications of a restock on the product page of the item you are interested in, to do so please click the "Notify when available" button.
Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchange.
