Privacy Policy

At byadel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, and your rights as a customer.

1. Information We Collect

We collect personal information when you interact with our store, including:

Account & purchase data: Name, email, shipping/billing address, phone number, payment information (via Shopify/approved payment gateways).
Browsing data: IP address, browser type, device type, pages viewed, and referral URLs.
Marketing data: If you opt-in, we may send emails about new products, updates, or promotions.

All payment details are securely processed via Shopify and payment providers; we do not store full card details.

2. How We Use Your Information

We process your personal data for the following purposes:

Order fulfilment: Process transactions, ship products, and manage returns.
Customer service: Respond to inquiries and provide support.
Marketing (with consent): Send newsletters, promotions, or product updates.
Analytics & site improvement: Understand how customers use our store to improve the shopping experience.

Legal basis for processing (UK/EU GDPR):

Performance of a contract (to fulfill orders)
Legitimate interests (site analytics, fraud prevention)
Consent (marketing emails)

3. Consent & Your Rights

Consent

By providing your personal information, you consent to our collection and use for the purposes stated. For marketing communications, we will ask for explicit consent, and you may opt-out at any time.

Your Rights (GDPR/UK GDPR)

You have the right to:

Access the personal data we hold about you
Correct or update your information
Request deletion of your data
Restrict or object to processing
Request data portability
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@byadel.com.

4. Disclosure of Information

We may disclose your personal information:

To comply with legal obligations or protect our rights
To service providers who help us operate the store, process payments, deliver orders, or perform marketing
In connection with business transfers (e.g., merger or acquisition)
All third-party service providers are bound by confidentiality agreements and may only use your data to provide services to us.

5. International Transfers

Your personal data may be transferred outside your country of residence (e.g., to the US for payment processing). We ensure such transfers comply with applicable law, including Standard Contractual Clauses where required, to protect your rights.

6. Data Retention

We retain your personal information only as long as necessary to provide our services or comply with legal obligations. For example:

Orders, invoices, and accounting information: up to 7 years
Marketing consent data: until you withdraw consent
Account information: until deletion requested

7. Security

We take appropriate technical and organizational measures to protect your data, including:

SSL encryption for all transactions
AES-256 encryption for stored data
Compliance with PCI-DSS standards for payment security
Regular audits and security checks

8. Cookies & Tracking

We use cookies to enhance your shopping experience:

Necessary cookies: Essential for website functionality (e.g., cart, login)
Analytics cookies: Track site usage (e.g., Google Analytics)
Marketing cookies: Track campaigns and ads

You can manage your cookie preferences at any time via our website banner or your browser settings.

9. Age of Consent

By using our site, you confirm you are at least the age of majority in your country. For minors, parental consent is required.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. If there are material changes, we will notify you via email or website notice.

11. Contact Us

For questions, requests, or complaints about your personal data, contact our Privacy Compliance Officer at:
Email: support@byadel.com
Address: [Your Business Address]

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